How to Lead in Times of Crisis and Uncertainty Research demonstrates that the #1 leadership competency in shortest supply is dealing with ambiguity, complexity, and crisis. I hope this article will give you the real-world tools actually to do it. This blog post is designed to help us to reach deep inside ourselves, our teams, and our organizations to effectively navigate change and achieve sustainable success. Crises can occur, in varying … [Read more...]
Empathy the Crucial Key to Sales Success
Empathy the Crucial Key to Sales Success As a sales rep, no matter what your selling, or to whom, there is a preconceived idea that you may not be all that trustworthy. Thank the age-old stereotype of the slick “used car salesman”. You know the guy- the pushy, smarmy, and insistent person who doesn’t take no for an answer. In fact, because of this caricature, many people avoid interacting with sales reps by dodging phone calls, not answering … [Read more...]
7 Tips for Delivering Negative Feedback to Create Positive Outcomes
7 Tips for Delivering Negative Feedback to Create Positive Outcomes Those in leadership need to coach and guide their team members along the path to success. The feedback needs to be delivered in a manner which will be helpful to the growth of the individual, the future success of the team, and beneficial for the company. That can be a challenging skill for many in leadership, especially when the feedback … [Read more...]
7 Ways to Build Credibility as a Leader
7 Ways to Build Credibility as a Leader Leadership, for some, can seem out of reach, a quality that appears to be something certain people are born with; ascribed, not achieved. However, So, how do we know where we’re lacking and need to improve? And what steps can be taken to begin building a credible reputation? Gauging Your Credibility Judging your own credibility is impossible. Even in a position of leadership, when you’re brimming … [Read more...]
What Great Listeners Do Differently
What Great Listeners Do Differently Are you a good listener? Your initial response might be to say “Why yes! Of course!”. When someone speaks to you, asks a question, offers instruction, calls out a warning, you hear, and you respond accordingly. But there is so much more to listening than simply hearing and responding. Research indicates that the average person listens with only 25 percent efficiency – meaning there’s a lot we let go in one … [Read more...]